Customer Portal Toolkit for JSM
Compose customer-friendly request context, privacy-treated service metrics, compact charts and permission-checked actions on supported Jira Service Management portal surfaces.
Start with AI-assisted project status automation or controlled Excel to Jira imports. Additional focused Jira utilities are available for narrower use cases.
Compose customer-friendly request context, privacy-treated service metrics, compact charts and permission-checked actions on supported Jira Service Management portal surfaces.
Generate readable project overviews from Jira activity, surface risk signals, monitor stale or missing status briefs and review portfolio health before management meetings.
Import and update Jira issues from recurring Excel workbooks with reusable setup, Description Builder, value transformations, validation, duplicate handling and reports.
See real logged time for an Epic, Story or parent issue, including children, sub-tasks and deeper descendants.
Use the catalogue to reach available product pages, documentation, support, privacy, terms, security notes and Marketplace paths.
Product guides explain the expected app behavior and practical usage details.
Security pages describe Forge architecture, scopes and data handling.
Legal pages are available from each product footer and support path.
Contact Mederak Apps Service Desk with Jira site context.
Before installing a Jira app, users can check common CSV import errors and spreadsheet risks locally in the browser.
Common causes and possible fixes for date formats, users, custom fields, hierarchy, duplicates and field mapping. Open tool.
No Jira access required. Check a CSV sample or basic workbook metadata locally before moving to a reviewed import. Open checker.
When the file is real work, start with the guide on how to import Excel to Jira, then review mapping, cleanup and validation in the Marketplace app.
Review duplicate keys, empty values and update fields before applying changes to existing Jira issues. Read guide.