Subprocessors and Service Providers
The App runtime uses Atlassian-hosted services only. Separate providers used for the public website and support are identified below so customers can distinguish App data from vendor-site data.
App runtime and customer support
| Provider | Purpose | Data involved | Location |
|---|---|---|---|
| Atlassian Pty Ltd and relevant Atlassian group entities | Jira Cloud, Jira Service Management, Forge compute/storage, async services, platform logs/metrics, Marketplace licensing, optional Forge LLM and Mederak Apps Service Desk. | Customer Jira/JSM data permitted to the App, App configuration and records, trusted site/user context, optional AI input/output, support tickets. | Customer-selected or Atlassian-managed regions according to the service, site configuration and Atlassian documentation. |
The App has no vendor-hosted remote, external App database, third-party product analytics or direct external AI integration. Forge LLM is supplied through Atlassian; Atlassian may use its own subprocessors for the platform as described in Atlassian's current disclosures.
Public website only
| Provider | Purpose | Data involved | Location |
|---|---|---|---|
| OVHcloud | Hosting and delivery of public mederak.app pages and infrastructure/security logging. | IP address, request headers, requested URL, timestamp and ordinary web-server diagnostics. | European Union; provider infrastructure and support locations may vary under OVHcloud terms. |
| Google LLC and relevant Google group entities | Consent-based Google Analytics/Google Ads website measurement and delivery of Google Fonts used by the public site. | Website interaction, device/browser, IP-derived and cookie/consent data; font request metadata. No Jira customer content from the installed App. | Global processing subject to Google terms and applicable transfer safeguards. |
Changes
Material additions or replacements will be posted on this page before or when they take effect where practicable. If a separate contract requires advance notice or an objection process, that contract controls. Questions can be submitted through Mederak Apps Service Desk.