Support

For help with Worklog Rollup for Jira, contact Mederak Apps Service Desk.

Support scope

Support covers installation context, issue panel behavior, calculation visibility, cache and refresh behavior, and questions about the documented data handling model.

Helpful details

• Jira site URL.
• Issue key where the panel was opened.
• Whether the issue has child issues or deeper descendants.
• Expected total and observed total, if the question is about calculation.
• Screenshot of the Worklog Rollup panel, if available.

Marketplace and billing

Installation, evaluation, pricing and subscription management are handled through Atlassian Marketplace. Use the Marketplace listing for current plan and billing information.