Support

For help with Worklog Rollup for Jira, contact support.jira@mederak.app.

Support scope

Support covers installation context, Marketplace license state, issue panel behavior, calculation visibility, Jira permission questions, cache and refresh behavior, and questions about the documented data handling model.

Helpful details

• Jira site URL.
• Issue key where the panel was opened.
• Whether the issue has child issues or deeper descendants.
• Expected total and observed total, if the question is about calculation.
• Whether the expected time is visible in Jira time tracking fields on the relevant issues.
• Whether Refresh was used after a recent worklog or hierarchy change.
• Screenshot of the Worklog Rollup panel, if available.

Useful checks before contacting support

• Confirm the user can browse the issue in Jira.
• Confirm the relevant work is stored in Jira time tracking fields, not only in an external app.
• Click Refresh to bypass the short-lived calculation cache.
• Check whether the panel shows a license-required, no-children or truncated-result message.

Marketplace and billing

Installation, evaluation, pricing and subscription management are handled through Atlassian Marketplace. Use the Marketplace listing for current plan and billing information.